Fibrestar (“we”) promise to respect any personal data you share with us, or that we obtain from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.
1. WHERE WE COLLECT INFORMATION ABOUT YOU FROM
We collect information in the following ways:
• When you give it to us DIRECTLY
You may give us your information in order to simply communicate with us through using our online form on this website or when dealing with us by telephone.
• When you give it to us INDIRECTLY
• When YOU give permission to OTHER ORGANISATIONS to share your information
The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
Third party organisations
You may have provided permission for a company or other organisation to share your data with third parties. This could be when you buy a product or service or register for an online competition.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
• When we collect it as you use our WEBSITE
We assign web browser cookies to enhance each visitor’s use of our website. Cookies are used for saving small amounts of information such as user settings.
We may also work with third parties to help us measure visits to our website in order to improve its usability. The data we measure may contain personal information (an IP address and/or cookies). We do not link IP addresses to individuals. IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognise repeat visits.
2. PERSONAL DATA WE COLLECT AND HOW WE USE IT
If you contact us we will usually collect:
- Your name
- Your contact details
- Details relating to your packaging of products
We will mainly use your data to:
- Provide you with the services, products or information you asked for
- Keep a record of your relationship with us
- Ensure we know how you prefer to be contacted
- Understand how we can improve our services, products or information
3. HOW WE KEEP YOUR DATA SAFE AND WHO HAS ACCESS TO IT
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.
We may use external companies to process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to.
We will not sell your details to any third parties at any time. However, from time to time we may exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. We may also share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights.
4. MAKE CHANGES, REQUEST INFORMATION WE HAVE ON YOU OR DELETE IT ETC
You can request access to any information we hold about you by contacting us in writing at Fibrestar House, Newby Road Industrial Estate Hazel Grove Stockport, Cheshire SK7 5AS, by email on sales @fibrestar.co.uk or by phone on 0161 482 7222. Equally, please let us know of any changes if your contact details do change so we can update our records.
5. CHANGES TO THIS POLICY
We may change this Privacy Statement from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website and by e mail.
If you have any questions, comments or suggestions, please let us know by contacting us by email at Fibrestar House, Newby Road Industrial Estate Hazel Grove Stockport, Cheshire SK7 5AS, by email on sales @fibrestar.co.uk or by phone on 0161 482 7222
This policy was originated April 2018