Privacy and Fair Processing

INTRODUCTION

Fibrestar (“we”) promise to respect any personal data you share with us, or that we obtain from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

Our marketing communications include information about our services. If you would like to receive such communications but have not opted in please contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 0161 482 7222.

1. WHERE WE COLLECT INFORMATION ABOUT YOU FROM

We collect information in the following ways:

• When you give it to us DIRECTLY
You may give us your information in order to simply communicate with us through using our online form on this website or when dealing with us by telephone.

• When you give it to us INDIRECTLY
Your information may be shared with us by independent third parties, for example at events connected with Industrial Packaging or other sources. These independent third parties will only do so when you have indicated that you wish to hear from us. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

• When YOU give permission to OTHER ORGANISATIONS to share your information
The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:

Third party organisations
You may have provided permission for a company or other organisation to share your data with third parties. This could be when you buy a product or service or register for an online competition.

Social Media
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

• When we collect it as you use our WEBSITE

We assign web browser cookies to enhance each visitor’s use of our website. Cookies are used for saving small amounts of information such as user settings.

We may also work with third parties to help us measure visits to our website in order to improve its usability. The data we measure may contain personal information (an IP address and/or cookies). We do not link IP addresses to individuals. IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognise repeat visits.

If you do not wish to have cookies stored on your computer you can change your web browser to refuse cookies or to let you know when you get a new cookie.

2. PERSONAL DATA WE COLLECT AND HOW WE USE IT

If you contact us we will usually collect:

  • Your name
  • Your contact details
  • Details relating to your packaging of products

We will mainly use your data to:

  • Provide you with the services, products or information you asked for
  • Keep a record of your relationship with us
  • Ensure we know how you prefer to be contacted
  • Understand how we can improve our services, products or information

Direct Marketing
From time to time, we may contact you via direct marketing. We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing materials. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

3. HOW WE KEEP YOUR DATA SAFE AND WHO HAS ACCESS TO IT

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.

We may use external companies to process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to.

We will not sell your details to any third parties at any time. However, from time to time we may exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. We may also share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights.

4. MAKE CHANGES, REQUEST INFORMATION WE HAVE ON YOU OR DELETE IT ETC

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for we will do so. Please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any concerns.

You can request access to any information we hold about you by contacting us in writing at Fibrestar House, Newby Road Industrial Estate Hazel Grove Stockport, Cheshire SK7 5AS, by email on sales @fibrestar.co.uk or by phone on 0161 482 7222. Equally, please let us know of any changes if your contact details do change so we can update our records.

5. CHANGES TO THIS POLICY

We may change this Privacy Statement from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website and by e mail.

If you have any questions, comments or suggestions, please let us know by contacting us by email at Fibrestar House, Newby Road Industrial Estate Hazel Grove Stockport, Cheshire SK7 5AS, by email on sales @fibrestar.co.uk or by phone on 0161 482 7222

This policy was originated April 2018

70 Years’ Experience in Drum Manufacture